Refund Policy
This policy applies to the membership sold by Jasmine Estevez Wellness LLC.
Short version: cancel whenever you like, keep your access until the month you have paid for runs out, and talk to us if something has gone wrong.
Cancelling
Go to your account page and choose Manage billing. Cancelling takes a moment and needs no email, no phone call and no explanation.
You keep full access to the library until the end of the month you have already paid for. Nothing is cut off the instant you cancel. After that date the membership simply stops renewing.
Refunds
Because access continues to the end of the paid month, we do not refund part of a month that is already under way.
That said, we would rather be fair than rigid. Contact us if:
- you were charged after cancelling
- you were charged twice
- a technical problem on our side kept you from using the membership
- you subscribed by mistake and have not watched anything
In those cases email hello@jasmineestevezwellness.com and we will put it right. Refunds return to the original payment method and usually appear within five to ten business days, depending on your bank.
Failed payments
If a payment fails, Stripe retries over several days and your access continues meanwhile — a card that expires at an awkward moment should not interrupt your practice. If it still cannot be collected, the membership ends and you can restart it whenever you are ready.
Retreats, workshops and teacher training
These are booked separately and are not covered by this policy. Their own terms are given at the time of booking.